Troubleshooting for Bluetooth issues

Please find a good list below if the machine or the app is having issues with connecting/disconnecting, not working properly etc.

1. Bluetooth disconnect - If the app is connecting/disconnecting continuously, please do the following:
   
   
   • Check the RSSI Value: Click three times on the “touch to connect” text (iPhone/iPad). If the -RSSI value is more then -85, it’s considered a bad connection. A value between -50 to -85 is considered ok connection. The higher the number (example -90) the worst the signal is.
     Video explanation: How to check the signal strength of Bluetooth.MOV
     
     
     • If the RSSI value is low, please check the following. The combined options here can result in a very bad connection. Please make sure the machine has a Bluetooth external module, Order it here: https://shop.scanomat.com/bluetooth-module-w-1-5-m-cable/
       Please read below carefully if any of the following occurs in your troubleshooting situation
       
       
       1. The countertop is it made of marble or other stone or steel that can disrupt the signal?
          • => No solution as cabinet is there. One slight option is to drill a hole and get the external Bluetooth module outside the cabinet.
            
            
       2. The door is made of steel, reducing the single strength.
          • => No Solution. Same as 1-a above.
            
            
       3. Deluxe iPad holder: Removing that can increase the signal strength.
          • => The 3 issues above can be rectified by replacing Deluxe holder with normal iPad Holder.

Things to check on older machines:

1. Check how old the iPad is.
   • => More then 4-5 years could maybe be a problem. Replace iPad.
     
     
2. check if the iPad is running an old iOS version more then 4-5 generation old. Could potentially be a problem.
   • => Upgrade or replace iPad
     
     
3. On older machines: Is the Bluetooth module inside the machine?
   • Add an external Bluetooth module.
     
     
4. Check if EXT_UI12 file is inside the update folder.

1. App Crash

-If the app is crashing (means the app is shutting completely down, resulting it showing the springboard of iOS), and the client might have to restart for machine it to work again, the issue is most like a software issue and not a Bluetooth issue. Please report immediately with all details:

Report to support@scanomat.com including:

• • Serial number of machine
  • SCT folder of machine
  • If the machine is not online, please also in the support ticket include:
    • iPad version
    • iOS Version
    • App Version